We back every product with a 60-day money-back promise for your peace of mind.
If you’re not fully satisfied with your purchase, Lux Compound will make it right with a replacement or full refund—no hassle, no unnecessary questions.
1
Contact Support
Email support@luxcompound.com with your order number and reason for the return. Our team will respond within 24 hours with detailed return instructions.
2
Send Back Your Items
Securely pack the products in their original packaging and ship them to the return address provided. We recommend using a trackable shipping service for your protection.
3
Refund Processing
After we receive and inspect the returned items, your refund will be issued within 3–5 business days to your original payment method.
At Lux Compound, quality is our priority. If your order arrives damaged or does not meet our purity standards, we’ll replace it promptly at no additional cost.
Take Photos
Capture clear images of the damage or issue for documentation.
Contact Support
Email the photos along with your order number to support@luxcompound.com
Receive Your Replacement
Once verified, we’ll dispatch a replacement within 24 hours.
Return received & inspected
1 business day
Refund processed
1 business day
Funds returned to your account
5-10 business days
Note: Refund processing times may vary depending on your bank or payment provider. Original shipping fees are non-refundable unless the return is the result of our error.
